Refund policy

In order to ensure the health and safety of our feline clients, we only accept returns for defective, damaged or wrong items. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at umes.stash@gmail.com. Please enclose photographic evidence of defective, damaged or wrong items.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at umes.stash@gmail.com.

Order cancellations

We only accept cancellations of an order if the order has yet to be dispatched. Once an order is cancelled, the order amount will be refunded, with the deduction of a 3.7% to 4.5% administrative fee (depending on your mode of payment). To cancel your order, you can contact us at umes.stash@gmail.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. However, you will be responsible for the shipping costs. Any refunds will thus have the original and return shipping costs deducted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at umes.stash@gmail.com.